All ordering information is kept confidential.
We do not disclose any customer information to outside parties.
The information is used strictly for order processing and customer
For online shopping, We
Note: For Paypal payments,
we must use the
shipping address supplied by the payers Paypal account. No
In addition, we will at our
discretion cancel orders from unverified Paypal buyers due to fraud
All refunds will have
the Paypal fee deducted since paypal does not refund fees.
Other payment types such as
checks or money orders must be handled by emailing your order to us.
Tech Model Products LLC
reserves the right to deny service and sales and will credit back
funds for denied orders.
Errors and pricing mistakes will be
corrected and applied to your order before or after payment is
By using our shopping cart, you agree to pay any additional amounts
If you cancel an
order that has already been boxed and/or a shipping label generated
you are subject to a $5 processing fee.
All refunds will have the Paypal fee deducted since paypal does not
For International orders:
Shipping charges will probably be more than
the cart charges. Order online and we may need to email you a
to pay any additional postage. You can also email us ahead of
time for an estimate on the shipping. You can use the cart
to get a price quote and to create the list for a shipping estimate
(copy and paste it into the email). Note that all orders must be
placed with our shopping cart.
We do not accept
International returns. All sales are final.
Note: All duties and
taxes are the customers responsibility. We
cannot falsify customs documents - It is illegal.
Shipping (general) - USA
We use USPS and UPS for shipping. We can provide express
delivery services if available in your area. Please email us your
specific requirements A day ahead if possible since there are specific cut
off times for the express services.
Large - Heavy packages ship by UPS ground.
normally ship by USPS Priority mail which usually takes 2 days for
delivery. Delays can occur due to bad weather around
the country since the mail travels on commercial airlines.
Insurance is available for both international and domestic shipping.
Email us for details on the pricing for your order.
Domestic shipping insurance can be purchased here
Shipping Insurance and on most product
We are not responsible for
shipping damages. UPS and USPS will not cover losses without insurance.
Twinn Rexx Kit and Body
Bodies ship in a large box usually by UPS ground. A handling fee is
included in the shipping
cost to cover the packaging costs.
Kits that ship alone (no body) have no handling fee and may ship by UPS or
Kit only - No handling fee.
Body only - handling fee $2.50.
Body + kit - handling fee $5.00.
Bodies ship in a large box usually by USPS Priority. A handling fee
is included in the shipping
cost to cover the packaging costs.
Kit only - handling fee $3.50.
Body only - handling fee $7.50.
Body + kit - handling fee $11.00
Shipping cost = Postage
+ Handling fee
We ship Internationally on a regular basis and have had no problems.
However, most package delivery delays are caused by "Customs Services" in
your local area or somewhere along the route in your country for any
number of reasons which we cannot explain.
Since we have no control over these type of issues with Customs around the
world, all non delivered package claims cannot be honored
until 45 days after the actual ship date of your order.
Occasionally, a package will get delayed. Please have patience with us and
your "Customs Services". Our experience has shown that
will probably arrive safely. We have never lost a package and ship
hundreds around the world each year.
Be sure to check with your local PO. Sometimes they lose the
shipping notice and your package will just sit there on a shelf
until you claim it. In some cases your PO will return the package to
us at your expense.
Using our shopping cart is easy. Browse the products pages and click
on the "Buy Now" button to add the item to the shopping cart. Items
can be removed or the quantities can be changed by pressing the "View
Cart" button, changing the quantity for the item (0 to remove) and then
pressing the "RECALCULATE" button.
When you are ready to place the order press the "GO TO PAYMENTS" button.
Select your state and press the "CONTINUE" button.
Enter your shipping and contact information and press the "CONTINUE"
Verify all information is correct (Edit if needed) and press the
Press the "CONTINUE" button.
Enter your payment information through PAYPAL.
email will be sent to you confirming the order transaction.
We accept no responsibility for any type of crash damage either to the
model or by the model of any kind.
We accept no responsibility for the improper use of any products we sell
of any kind.
All prices are subject to change without notice.
All product descriptions and specifications are subject to change
All damage claims must be made with the carrier at the time of delivery.
1. All returns must be authorized by Tech Model Products LLC. via
email within 3 days from receipt or your order.
2. All returns must have a copy of the original sales invoice.
3. All return shipping charges must be prepaid.
4. All return items must be in the original condition as shipped.
We reserve the right to refuse the return on any items.
restocking fee of 15% may be applied to returned items/orders without
We do not accept
returns. All sales are final.
Electronic/electrical items cannot be returned. All sales are final.
Most of the products we carry are warranted by
the manufacturer of the product and not by us.
Feel free to contact us concerning the warranty on an item before
Defective electrical, radio and
electronics equipment (including batteries) are warranted by the
All defective item claims for electrical, radios, receivers, and servos and
electronics must be
done through the manufactures warranty
They have asked us not to replace the defective items and told us to
inform you to contact them directly.
Copyright © 2017 by Tech Model
Products LLC. • All Rights Reserved